Refund Policy

1. Overview

At Chatzo, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

By using our services, you agree to this Refund Policy. If you do not agree with any part of this policy, please do not use our services.

2. Refund Eligibility

Due to the nature of our chatbot services, we have specific refund policies:

• Service Issues: Full refund for service outages exceeding 24 hours
• Billing Errors: Immediate refund for any billing mistakes on our part
• Duplicate Charges: Full refund for duplicate or unauthorized charges
• Technical Issues: Refunds for technical problems preventing service use

3. Service-Related Refunds

We provide refunds for service-related issues:

Service Outages:

• Full refund for service outages exceeding 24 consecutive hours
• Pro-rated refunds for extended service interruptions
• Automatic credit for planned maintenance exceeding 4 hours

Billing Errors:

• Immediate refund for any billing mistakes on our part
• Full refund for duplicate charges
• Refund for unauthorized charges
• Correction of billing errors within 24 hours

4. Non-Refundable Items

Due to the nature of our chatbot services, the following items are not eligible for refunds:

• Token Usage: All token consumption and chatbot interactions are non-refundable
• API Calls: All API calls and processing are consumed immediately
• Chatbot Responses: All chatbot interactions and responses are non-refundable
• Service Usage: Any usage of the chatbot service after activation
• Change of Mind: No refunds for change of mind after service activation
• Partial Usage: No refunds for partial month or token usage
• Policy Violations: No refunds for accounts terminated due to Terms of Service violations

5. Refund Process

To request a refund, follow these steps:

Step 1: Contact Support

• Email: billing@chatzo.cloud
• Subject: "Refund Request - [Your Order Number]"
• Include your account email and order details

Step 2: Provide Information

• Order number or transaction ID
• Reason for refund request
• Preferred refund method

Step 3: Processing

• Review within 24 hours
• Processing within 5-10 business days
• Confirmation email sent upon completion

6. Refund Methods

Refunds are issued using the following methods:

• Credit/Debit Cards: Refunded to original payment method
• PayPal: Refunded to original PayPal account
• Bank Transfer: For large amounts or special circumstances
• Account Credit: Option to receive credit for future purchases

7. Processing Times

Refund processing times vary by payment method:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Account Credit: Immediate

8. Dispute Resolution

If you disagree with a refund decision:

• Contact our billing team at billing@chatzo.cloud
• Provide additional documentation if available
• Request escalation to management if needed
• We will review and respond within 48 hours

9. Chargeback Policy

If you initiate a chargeback with your bank or credit card company:

• Your account may be suspended pending resolution
• We will provide documentation to support the charge
• Chargeback fees may be applied to your account
• We encourage direct communication before chargebacks

10. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be:

• Posted on our website with updated date
• Communicated via email to active subscribers
• Effective immediately upon posting
• Applied to new purchases only

11. Contact Information

For refund requests or questions about this policy: