Security Policy

1. Data Protection & Encryption

We implement industry-standard security measures to protect your data at rest and in transit:

• Encryption at Rest: All data stored in our databases is encrypted using AES-256 encryption
• Encryption in Transit: All data transmitted between your device and our servers uses TLS 1.3 encryption
• Secure Storage: Files are stored in encrypted containers with access controls
• Database Security: Database connections are secured with encrypted connections and access controls

2. Access Control & Authentication

We maintain strict access controls to ensure only authorized personnel can access your data:

• Multi-Factor Authentication: Admin accounts require additional verification
• Role-Based Access: Different access levels for different user types
• Session Management: Automatic session timeouts and secure session handling
• Password Security: Strong password requirements and secure hashing algorithms

3. Infrastructure Security

Our infrastructure is designed with security as a top priority:

• Secure Hosting: Infrastructure hosted on secure, compliant cloud platforms
• Network Security: Firewalls, intrusion detection, and DDoS protection
• Regular Updates: Security patches and updates applied promptly
• Monitoring: 24/7 security monitoring and alerting systems

4. Data Isolation & Privacy

Your data is completely isolated from other users:

• Client Isolation: Complete separation of data between different clients
• Vector Isolation: AI embeddings are stored separately for each chatbot
• Domain Restrictions: Chatbots only respond on authorized domains
• No Cross-Contamination: Files and data never shared between users

5. API Security

Our APIs are secured with multiple layers of protection:

• Rate Limiting: Protection against abuse and DDoS attacks
• Token-Based Authentication: Secure embed tokens for chatbot access
• Input Validation: All inputs are validated and sanitized
• HTTPS Only: All API endpoints require secure connections

6. Incident Response

We have established procedures for handling security incidents:

• 24/7 Monitoring: Continuous security monitoring and threat detection
• Incident Response Plan: Documented procedures for security incidents
• Customer Notification: Prompt notification of any security issues affecting your data
• Forensic Analysis: Detailed investigation and analysis of security events

7. Compliance & Auditing

We maintain compliance with industry standards and conduct regular audits:

• Regular Audits: Internal and external security assessments
• Penetration Testing: Regular security testing by qualified professionals
• Vulnerability Scanning: Continuous scanning for known vulnerabilities
• Compliance Monitoring: Ongoing compliance with security standards

8. Employee Security

Our team follows strict security protocols:

• Background Checks: All employees undergo security screening
• Security Training: Regular security awareness training
• Access Controls: Limited access based on job requirements
• Non-Disclosure Agreements: All employees sign confidentiality agreements

9. Third-Party Security

We carefully vet all third-party services and integrations:

• Service Provider Vetting: Thorough security assessment of all vendors
• Data Processing Agreements: Legal agreements ensuring data protection
• Regular Reviews: Ongoing assessment of third-party security
• Limited Access: Third parties have minimal access to your data

10. Security Updates & Maintenance

We continuously improve our security posture:

• Regular Updates: Security patches applied within 24 hours of release
• Security Monitoring: Continuous monitoring of security threats
• Best Practices: Implementation of industry security best practices
• Security Reviews: Regular review and improvement of security measures

11. Reporting Security Issues

If you discover a security vulnerability, please report it immediately:

12. Contact Information

For security-related questions or concerns: